Our Privacy Policy

Welcome to CallyRide. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our ride-hailing platform via the CallyRide mobile application, website, or any of our related services (collectively, the “Service”).

1. Information We Collect

a. Personal Information
When you register or use our services, we may collect:
Full name
Email address
Phone number
Profile photo

b. Location Information
We collect your precise or approximate location when the app is running in the foreground or background to:
Match riders with nearby drivers, Provide accurate pick-up/drop-off locations, Enhance safety and route optimization.

c. Usage Data
This includes:
Ride history and route details
Device information (model, OS version)
App interaction logs
IP address and time stamps

d. Driver Information
For drivers, we collect:
Vehicle details (make, model, plate number)
Driver’s license and insurance info
Background check data (where applicable)

2. How We Use Your Information
We use the collected data to:
Provide and improve our ride-hailing service
Enable seamless matching between riders and drivers
Process payments and send trip receipts
Communicate with you (e.g., ride updates, promotions, support)
Ensure safety, compliance, and fraud prevention
Comply with legal obligations

3. Sharing Your Information
We may share your data:
With Drivers/Riders: When you book a ride, your name, pick-up location, destination, and contact number are shared with the driver or rider.
With Service Providers: Payment processors, cloud hosting providers, customer support tools, etc.
With Authorities: When legally required (e.g., law enforcement, regulatory bodies).
With Business Partners: In anonymized, aggregated form for analytics or service improvement.

4. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or alteration. However, no online service is completely secure, so we encourage you to protect your account credentials.

5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes stated in this policy, including legal, accounting, and reporting requirements.

6. Your Rights
Under the Nigeria Data Protection Regulation (NDPR), you have rights to:
Access your personal data
Correct or update your data
Withdraw consent (where applicable)
Request deletion of your data
Lodge a complaint with the Nigeria Data Protection Bureau (NDPB)
To exercise these rights, contact us at: support@callyride.com.ng

7. Cookies and Tracking Technologies
Our website may use cookies and similar tools to enhance user experience, analyze traffic, and deliver personalized content.

8. Third-Party Links
Our app or site may contain links to external websites or services. We are not responsible for the privacy practices of these third parties.

9. Children’s Privacy
CallyRide is not intended for children under the age of 18. We do not knowingly collect data from minors.

10. Updates to this Policy
We may update this Privacy Policy occasionally. When we do, we will notify you via email, app notification, or by updating the “Effective Date” at the top of this page.

11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
CallyRide Support Team
Email: support@callyride.com.ng